Get in touch.
Questions about certification, ordering, researcher accounts, or specific peptides? Our team responds to every inquiry within one business day.
Three ways to connect.
Choose the method that matches your inquiry. For fastest response on complex questions, the form below routes directly to the right team.
Email Support
For general questions, certification inquiries, COA verification issues, and account support.
Researcher Accounts
For new account verification, institutional credentialing, and qualified-researcher status review.
Orders & Logistics
For order status, shipping inquiries, cold-chain questions, returns, and bulk research orders.
Send us a message.
Fill out the form below and we'll route your inquiry to the right team. Expect a response within one business day.
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Operations
Independent testing partner in Olympia, Washington. US-based operations and supply chain.
Response Time
Standard inquiries answered within 24 business hours. Certification questions may receive expedited response.
Business Hours
Email is monitored continuously. Phone support coming soon for verified researcher accounts.
Get familiar with the standard.
While you wait for our response, browse the catalog or read the full Elite Certification documentation.